Frequently Asked Questions

Petite Lunoor is an online boutique offering a beautiful selection of baby and children’s products to families across Malta and Gozo. At Petite Lunoor, we believe childhood should be embraced with tenderness and care. Rooted in the meaning of little moonlight, from the French word Luna and the Arabic word Noor, our brand reflects a gentle glow that nurtures both little ones and the world they grow in.
We offer timeless, durable and sustainable products for children. From clothing that comforts their every move, mealtime essentials that turn daily routines into cherished rituals and creations designed to accompany them through the joys of play. Guided by minimal elegance and mindful craftsmanship, each piece is handpicked to endure the test of time and hold the touch of memory.
Our guiding phrase - A tender touch, a timeless twinkle - reminds us that even the smallest details can create lasting moments. With every product, Petite Lunoor seeks to honour childhood’s fleeting magic while caring for the planet that carries it.

Petite Lunoor is an online baby and children’s boutique serving customers across Malta and Gozo. You can explore our collections and order through our website, with collection available by prior arrangement if you prefer to pick up your order.

At Petite Lunoor, you’ll find thoughtfully selected essentials for little ones, from baby and children’s clothing to bath-time, changing and feeding products. Explore toys, nursery and sleep essentials, travel accessories, thoughtful gifts and seasonal favourites, too. Our collection is always growing, so browse the latest categories on our website and follow our social media pages to discover what’s new.

Each item is thoughtfully selected from brands including Jollein, That’s Mine, Mrs. Ertha, Miley & Moss, Bamboom, Twistshake, Banwood and Blossom & Pear. Together, they bring comfort, quality and beautiful design to everyday family life. Brand availability may vary.

Yes. Items shown as in stock on our website are available locally in Malta and ready to be prepared for delivery. If an item is sold out, select “Notify Me” on its product page and we’ll email you when it becomes available again.

Choose your items, select the correct size, colour or personalisation option where applicable, add them to cart and continue to checkout. Enter your contact and delivery details, select an available payment method and review the order carefully before completing payment.

The payment methods currently offered at checkout include Visa, Mastercard, Apple Pay and Google Pay. 

After checkout, we’ll send an order confirmation to the email address you provided. We will also contact you directly on your mobile number to arrange a suitable delivery time.

Yes, of course! Simply leave us a message at checkout or contact us after placing your order with your order number. We’ll include a gift receipt inside your parcel.

Please contact us as soon as possible after placing your order and we will do our best to assist you. As personalised items may enter production quickly, please check all names, initials and wording carefully before completing your purchase.

If an item is out of stock, select the “Notify Me” option on the product page and enter your email address. We’ll let you know as soon as it becomes available again. Restock times vary by product and brand, but you are also welcome to contact us about a particular item, size or colour.

Yes. All prices displayed on the Petite Lunoor website are in euros (€) and include applicable VAT. The price you see is the price you pay, with no additional VAT charges at checkout. We also offer complimentary delivery on all orders across Malta and Gozo, making your shopping experience simple and worry-free.

Yes! If you've found something you love that's currently out of stock, simply contact us directly on WhatsApp. We'll be happy to reserve the item for you and provide an estimated restock date, so you'll know when to expect it to become available again.

We offer delivery throughout Malta and Gozo.

Delivery is completely free on every Petite Lunoor order delivered across Malta and Gozo, with no minimum spend.

We process orders immediately. Once your order has been processed, delivery is estimated to take 1–4 working days across Malta and Gozo. We always do our best to prepare and deliver your order sooner.

Yes! Deliveries are made between Monday to Sunday. Once we receive your order, we will contact you directly using the mobile number provided at checkout to arrange a suitable date and time to deliver your order. 

If you need urgent or next-day delivery in Malta or Gozo, please contact us by WhatsApp or phone. We’ll do our best to accommodate your request.

Yes! Order collection may be arranged. Please contact us for further details and to agree on a suitable collection date and time.

Yes! Enter the recipient’s delivery address at checkout. This is especially lovely when sending a newborn gift, baby shower gift or children’s present directly to someone in Malta or Gozo. Please check the delivery address and recipient’s contact number carefully before completing your order.

Absolutely! Petite Lunoor offers free delivery across Malta and Gozo, including to hotels, hospitals and workplaces. Whether you're sending a thoughtful newborn gift to a hospital, surprising someone at work or arranging delivery during your stay in Malta, we'll be happy to help. Simply provide the delivery address and recipient's contact details at checkout, and we'll contact you to coordinate a suitable delivery time.

To arrange a return or exchange, please contact Petite Lunoor by email or message within 14 days of receiving your order. Include your order number so we can guide you through the next steps. Please see our Refund Policy for the full conditions and your statutory rights.

Eligible items must be unused, unwashed and unworn, in their original packaging and with all tags attached. Proof of purchase, such as your receipt or order confirmation, is required.

Seasonal, sale and personalised products are non-returnable and non-refundable unless they are faulty or damaged. Seasonal and sale items may be exchanged for a different size only, subject to availability. Personalised products cannot be exchanged.

Once your return is received, checked and approved, the refund is processed to your original payment method. Your bank or payment provider may need additional time before the funds appear in your account.

If an item arrives faulty or damaged, please contact us as soon as possible, ideally within five days of delivery, with your order number and clear photos of the issue. We’ll review the matter with care and explain the available options, such as a repair, replacement or refund, as appropriate. 

Yes. Selected Petite Lunoor products can be personalised with embroidery, such as a name, initials or short message. Choose the Personalisation Embroidery option where available, or contact us before ordering if you would like guidance on a particular item.

Please check the spelling, capital letters, initials and wording exactly as you would like them to appear. Personalised products are made especially to your instructions and are generally not eligible for change-of-mind returns or exchanges. This does not affect your rights if an item is faulty or not as described.

Of course! Tell us the occasion, your budget and any colours, themes or products you have in mind. We’ll gladly help you choose from our baby essentials and gifts or suggest a customised gift set with a personal touch.

Depending on current availability, you can choose from items such as baby clothing, muslin cloths, bath towels, blankets and cuddly toys. Selected pieces can also be embroidered with a name or initials. Get in touch and we’ll help you put together a gift suited to the occasion and your budget.

Yes! We create customised baby and children’s gift sets for newborn arrivals, baby showers, christenings, birthdays and other special moments in Malta and Gozo. Simply tell us the occasion, your budget and the style or types of products you have in mind. We’ll help you put together a thoughtful Petite Lunoor gift set that feels personal.

Yes. Enter the recipient’s address and local contact number at checkout. If you need help choosing products or arranging a personalised gift set, contact us before ordering so we can guide you through the available options.

Yes! Our Petite Lunoor gift vouchers are available digitally, with a unique code sent by email for use on our website. You can also add a physical gift voucher for an additional €5, beautifully prepared for delivery to the address provided at checkout. Gift vouchers make a lovely option for baby showers, newborn celebrations and families who would prefer to choose their own essentials.

Useful newborn gifts include soft muslins, baby bath capes, cosy blankets, clothing and carefully selected comfort items. If you’re unsure about sizes or what the parents already have, a Petite Lunoor gift voucher lets them choose for themselves. We can also help you create a personalised baby gift set.

Preparation time depends on the product and our personalisation schedule. If you need an embroidered baby gift by a particular date, contact us before ordering so we can confirm what is possible and advise you on delivery arrangements.

If your gift is for a baby shower, birthday or special occasion, please contact us with the date before placing your order. We’ll check what delivery options are available and do our best to help you plan a thoughtful surprise.

Yes, of course! At Petite Lunoor, we believe every gift deserves a special touch. We offer complimentary gift wrapping and the option to include a personalised gift message with your order. Simply share your message with us when placing your order, and we'll take care of the little details to make your gift even more meaningful.

Our bath-time and changing selection includes practical, comfortable essentials, from baby baths, bath chairs and bath toys to soft bath capes, bathrobes, ponchos and muslin cloths. You’ll also find changing mats, pads and helpful accessories for everyday changes.

Hydrophilic muslin cloths are soft, absorbent and versatile for everyday moments with your baby. Many are made from cotton, but materials vary, so please check the individual product details. Depending on their size and design, muslins can be used during feeding, bathing and changing, for gentle clean-ups or to absorb excess moisture after bath time.

Our sleep and nursery collection includes baby sleeping bags for different seasons, swaddles, fitted sheets, duvet sets, baby blankets and baby nests, alongside nursery accessories such as hangers, cuddly toys and musical mobiles. Always follow the manufacturer’s guidance on the safe and intended use of each item.

Muslin cloths are lightweight, versatile fabrics often used for everyday care. Swaddles are intended for wrapping babies at an appropriate developmental stage and must be used in line with current safe-sleep guidance. Baby sleeping bags are wearable sleepwear designed to provide warmth without loose bedding. Always follow the product’s size, TOG and safety guidance.

When choosing a baby sleeping bag, check the size guide against your baby’s length, including the fit around the neck and arm openings. Consider the TOG rating and your baby’s room temperature, and follow the specific product’s guidance on clothing layers and safe use.

Petite Lunoor’s travel collection includes backpacks, nappy bags, changing mats and pads, footmuffs, stroller accessories, portable high chairs, pram chains, pacifier holders and pacifier cases. Each item is selected to help make everyday outings with little ones more comfortable and organised.

Our playtime collection includes wooden, silicone and soft toys, from stacking sets, building blocks and puzzles to sensory toys, teethers, cuddly companions, playmats, tents, tunnels, ball pits and baby gyms. You’ll also find outdoor toys. Explore different options by your child’s age and developmental stage, always checking each product’s recommended age and safety guidance.

Our clothing collection includes pieces made from cotton, soft bamboo and other carefully selected materials chosen for comfort and movement. Material composition varies between products and brands. 

Our feeding collection includes portable high chairs and accessories, nursing pillows, bibs, muslins, silicone dinner sets, cups, cutlery and child-friendly tableware for different stages of feeding.

We’re always happy to help with a thoughtful recommendation. Contact Petite Lunoor through our website or WhatsApp for guidance on sizing, availability, gifts, personalisation or choosing between products. We want your online boutique experience to feel friendly and personal.

Sizing can vary between brands. Always check the measurements, age guidance and size information on the individual product page. If your child is between sizes or you need help, contact us before ordering.

Follow the care label supplied with the item and any instructions shown on its product page or packaging. Materials and finishes vary, so the guidance for one product may not be suitable for another.

Check the product description, packaging, labels and manufacturer instructions before use. Choose products that match your child’s age, size and stage of development, and keep all warnings and instructions for reference. If a detail is unclear, contact us before using the product.

No. Product markings and certifications vary by category, material and manufacturer. Depending on the item, you may see references to CE marking, OEKO-TEX STANDARD 100, GOTS or FSC on its label, packaging or product information.

TOG is a measure of thermal insulation used on items such as baby sleeping bags. A higher TOG generally provides more warmth. The suitable TOG depends on room temperature, clothing layers and the manufacturer’s guidance, so always follow the instructions for the exact sleeping product you are using.

CE marking is the manufacturer’s declaration that a product covered by the relevant EU rules meets applicable requirements; it is not a general quality certification. OEKO-TEX STANDARD 100 refers to textiles tested for harmful substances. GOTS is a certification standard for organic textiles and their processing, while FSC relates to responsible forest management and certain controlled sources. Check the particular product’s label or details to see which marks apply.

Start with the recommended age, your child’s developmental stage and the type of play they enjoy. Our toy collection includes sensory toys, wooden toys, soft toys, playmats and other playtime favourites. Always check the product description, any small-part warnings and the manufacturer’s safety instructions.

Think about the space you have at home, your little one’s age and the product’s materials, dimensions and care instructions. Choose a product suitable for your child’s stage of development, and follow its supervision and safety guidance. Contact us if you would like help comparing options.